The Complete Guide to Vectren’s Service


Your Vectren service professional is ready to assist you 24 hours a day, 7 days a week.

We want to help keep your home or office running with the best possible service and support.

Connect with us through our online chat and phone support options.

Report any service interruptions, outages, and complaints with our online outage map.

Find the best rates for energy in your area on our website.

What is Vectren, Who are They and What Services Do They Provide?

Vectren is a distribution and transmission company that is a subsidiary of NiSource. Vectren supplies electricity to more than 430,000 customers in Indiana, Ohio, Kentucky and West Virginia from over 590 miles of transmission lines and more than 7,900 miles of distribution lines.

In this section we will look at the history of the company, what they do currently and how that translates to their service offerings.

The Vectren Corporation was originally created in 1998 when it was spun off from NiSource. They have since grown so much that they have been ranked four times as one of the Fortune Magazine’s “100 Fastest Growing Companies.” In 2017 they had revenue exceeding 4 billion dollars so it’s safe to say this company has a very bright future ahead of them.

How You Can Contact Vectren Using the Phone, Email or Social Media

The Vectren website does not provide a phone number for customers to contact with questions or concerns. There is a customer service call center for customers to speak with a representative, but the hours of operation are 9 AM to 8 PM EST Monday through Friday and 10 AM to 5 PM EST on Saturday. There is no phone line for customers outside of the US.

Common Questions You Might Have about Vectren Services or Billing

This section offers answers to common questions that customers might have.

If you don’t want to pay your Vectren bill, you can submit an application for a payment plan. Once you’ve submitted the application, they’ll work with you to set up a payment plan that works for your budget. If your application is accepted, they will contact you with information about how to make payments on your account.

Vectren offers a variety of online tools to help customers track their utility usage and bills.

Vectren sends out a monthly statement to customers each month. These statements show the number of kilowatt hours used by a customer in a given month, the total cost of usage, and any credits or charges for billing adjustments.

If you are looking for natural gas or electricity service in Indiana, there are plenty of companies to choose from. These providers offer competitive rates and excellent customer service.

Here are some common questions you might have about Vectren Services or billing.

You can make payments by phone, online, or in person. You can also set up automatic payments with your bank that will debit your account each month.

How To Get an Estimate of Your Energy Use with a Home Energy Audit from a Vectren Specialist

A home energy audit is the only way to get an accurate estimate of how much energy you are using in your home.

Utilizing this free service, you can get an estimate of how much energy your home consumes and the potential savings. Vectren will also recommend ways to help you take action on your audit results and lower your monthly bills by conserving energy.

Home insurance policies provide coverage for many things, including fire, theft, natural disasters, and other events that damage or endanger your property. But did you know that there are other ways to reduce the risks associated with homeownership? Here are 3 tips for reducing risk exposure when it comes to buying homeowners insurance

What Happens If I Pay My Bill Late? How Do I Pay My Bill In Person?

When you are late on your bill, you need to pay it in person or online. You can’t just call in and have someone else do it for you. If the late fees are not paid, they will accumulate.

Late Bill Payment

If there is a lapse in payment due to being late, the account holder needs to pay the bill when they can or contact their service provider to make arrangements for future payments. The customer cannot just call in and have someone else do it for them if they are late on their bill.

Leave a Reply

Previous Story

The Complete Guide to Lego Customer Service

Next Story

Schlage Customer Service