If you need to return Verizon equipment, there are a few different options available depending on the type of equipment and your location. Here is a full guide on where to return Verizon equipment:
Verizon Retail Store: If you have a Verizon retail store nearby, you can return your equipment there. You can find a store location using the store locator on the Verizon website. Make sure to bring your equipment and any accessories that came with it, as well as a valid form of ID.
UPS Store: You can also return your Verizon equipment to a UPS store. Verizon provides a pre-paid shipping label that you can print out and attach to your package. You can find the nearest UPS store using the UPS store locator on their website.
USPS: You can also return your Verizon equipment by mail using USPS. Verizon provides a pre-paid shipping label that you can print out and attach to your package. You can then drop off your package at any USPS location or schedule a pickup using the USPS website.
Verizon Wireless Return Center: If you prefer to send your equipment directly to Verizon, you can use their Wireless Return Center. You will need to request a return kit, which includes a pre-paid shipping label and instructions for returning your equipment. Once you receive the kit, you can pack up your equipment and drop it off at a FedEx location.
Verizon Upgraded Device Return Program: If you are returning an upgraded device, you can participate in the Verizon Upgraded Device Return Program. This program allows you to return your old device to Verizon for recycling or trade-in credit. You can find more information about this program on the Verizon website.
No matter which method you choose, make sure to follow the instructions carefully and include all necessary accessories and paperwork to ensure a smooth return process.
Where Do I Return My Verizon Device?
If you are looking to return a Verizon device, such as a phone, tablet, or smartwatch, there are several options available to you. The best option for you will depend on your specific situation, such as the reason for the return, the condition of the device, and whether you have purchased the device online or in-store.
Here are some of the most common ways to return a Verizon device:
In-store returns: If you purchased your device from a Verizon store, you can return it to any Verizon store location. Bring the device along with all of its accessories and packaging, as well as your original purchase receipt. The store will inspect the device to ensure that it is in good condition and that all accessories are included. If the device is in good condition, you will be refunded the purchase price in the same form of payment used to make the purchase.
Online returns: If you purchased your device from the Verizon website, you can return it using the online returns process. To initiate a return, log in to your Verizon account and go to the My Orders page. Select the order that includes the device you want to return and follow the prompts to initiate the return. You will need to print a return label and pack the device and all accessories in the original packaging. Once Verizon receives the returned device and confirms that it is in good condition, you will receive a refund in the same form of payment used to make the purchase.
Mail-in returns: If you are unable to return the device to a Verizon store or use the online returns process, you can also return the device by mail. To do so, call Verizon customer service at 1-800-922-0204 to request a return kit. Verizon will send you a kit that includes a return label and instructions on how to pack and ship the device. Once Verizon receives the returned device and confirms that it is in good condition, you will receive a refund in the same form of payment used to make the purchase.
It’s important to note that there may be fees associated with returning a Verizon device, depending on the reason for the return. For example, if you are returning a device that is still under contract or has a balance due, you may be charged an early termination fee or a device payment plan balance. Additionally, if the device is not in good condition or if any accessories are missing, you may be charged a restocking fee.
If you have any questions or concerns about returning a Verizon device, it’s best to contact Verizon customer service for assistance. They can help you determine the best way to return the device and answer any questions you may have about the return process, fees, or refunds.
How Do I Return My Verizon Router?
If you’re a Verizon customer who needs to return a router, whether it’s due to an upgrade or cancellation of services, the process is relatively straightforward. Here’s a step-by-step guide on how to return your Verizon router:
Gather all the necessary items: Before you begin the return process, make sure you have everything that came with your router. This includes the router itself, any power cords, Ethernet cables, or other accessories that came in the box, and the original packaging if you still have it.
Cancel your Verizon services (if applicable): If you’re returning your router because you’re canceling your Verizon services, make sure to do this before returning the router. You can do this by calling Verizon’s customer service or by logging into your account online.
Request a return label: Once you’ve canceled your services (if applicable), you can request a return label from Verizon. There are a few ways to do this:
Online: Log into your Verizon account, go to the “Equipment” section, and select “Return equipment.” Follow the prompts to request a return label.
Phone: Call Verizon’s customer service and request a return label. They will likely ask you for some information, such as your account number and the reason for the return.
In-person: If you have a Verizon store near you, you can visit the store and request a return label in person.
Print the return label: Once you’ve requested the return label, Verizon will email it to you. Print the label and attach it to the outside of the box you’re using to return the router.
Pack the router: Make sure the router is securely packed in the box with all the accessories that came with it. If you don’t have the original packaging, use a sturdy box with plenty of padding to protect the router during shipping.
Drop off the package: Once the router is packed and the return label is attached to the outside of the box, you can drop it off at a UPS location. You can find the nearest UPS location on their website.
Verify the return: Once Verizon receives the router, they will verify that it’s in good condition and that all the accessories are included. They may also contact you to confirm the return. Once the return is verified, you should receive confirmation that the router has been returned successfully.
Tips for Returning Your Verizon Router
Make sure to request a return label before shipping the router. This label ensures that Verizon can track the return and credit your account appropriately.
Keep the return label confirmation email from Verizon until you receive confirmation that the router has been received and processed.
Be sure to pack the router securely with plenty of padding to avoid damage during shipping.
If you’re returning the router because you’re canceling your Verizon services, make sure to do this before returning the router. This will ensure that your account is properly credited and that you don’t continue to be charged for services you’re no longer using.
If you’re upgrading to a new router, consider asking Verizon if they have a trade-in program. You may be able to get credit towards your new router by trading in your old one.
Returning your Verizon router is a relatively simple process, but it’s important to follow the steps carefully to ensure that everything goes smoothly. By following the steps outlined above and paying attention to any specific instructions from Verizon, you can return your router and receive the appropriate credits or refunds.
What FIOS Equipment Needs to Be Returned?
If you are ending your Fios service, there are several pieces of equipment that you may need to return to Verizon to avoid being charged. The exact equipment you need to return will depend on the type of service you have and the equipment you were provided when you signed up for the service. Here are some of the most common pieces of equipment that need to be returned:
Fios router: If you have a Fios internet service, you will need to return the Fios router that was provided to you. This router is the main device that connects your home to the internet and allows you to access the Fios network.
Fios TV set-top box: If you have a Fios TV service, you will need to return any Fios TV set-top boxes that were provided to you. These devices are used to receive and decode the Fios TV signal and provide access to the channels and features of the service.
Fios Voice equipment: If you have a Fios Voice service, you may need to return any Fios Voice equipment that was provided to you, such as a modem or gateway. These devices are used to connect your home phone to the Fios network and provide access to the voice features of the service.
It’s important to note that the equipment you need to return may vary depending on your specific service plan and equipment configuration. When you call Verizon to cancel your service, they will be able to provide you with specific instructions on which equipment you need to return and how to return it.
Verizon typically provides a return shipping label and instructions on how to pack and ship the equipment. It’s important to follow these instructions carefully to ensure that the equipment is returned in good condition and that you are not charged any fees or penalties.
If you do not return the equipment within the specified timeframe or if the equipment is damaged or missing, you may be charged a fee or penalty. In some cases, Verizon may charge the full retail value of the equipment to your account if it is not returned or if it is returned in poor condition.
If you have any questions or concerns about returning your Fios equipment, it’s best to contact Verizon customer service for assistance. They can provide you with specific instructions and answer any questions you may have about the return process.
Where Can I Return Verizon Set-Top Box?
If you need to return a Verizon set-top box, there are several options available to you. Here’s a guide on where you can return a Verizon set-top box:
Verizon Retail Store: If you have a Verizon retail store nearby, you can return your set-top box there. You can find a store location using the store locator on the Verizon website. Make sure to bring your set-top box and any accessories that came with it, as well as a valid form of ID.
UPS Store: You can also return your set-top box to a UPS store. Verizon provides a pre-paid shipping label that you can print out and attach to your package. You can find the nearest UPS store using the UPS store locator on their website.
USPS: You can also return your set-top box by mail using USPS. Verizon provides a pre-paid shipping label that you can print out and attach to your package. You can then drop off your package at any USPS location or schedule a pickup using the USPS website.
Verizon Wireless Return Center: If you prefer to send your set-top box directly to Verizon, you can use their Wireless Return Center. You will need to request a return kit, which includes a pre-paid shipping label and instructions for returning your equipment. Once you receive the kit, you can pack up your set-top box and drop it off at a FedEx location.
Fios TV Equipment Drop-off Locations: Verizon has designated Fios TV equipment drop-off locations where you can return your set-top box. You can find the nearest drop-off location using the equipment return locator on the Verizon website.
No matter which method you choose, make sure to follow the instructions carefully and include all necessary accessories and paperwork to ensure a smooth return process. It’s also a good idea to keep track of any tracking information or confirmation emails you receive to make sure that your set-top box is properly received and credited to your account.
Can I Return Verizon Equipment to Any Store?
Yes, you can return Verizon equipment to any Verizon store location. This includes equipment such as routers, set-top boxes, and voice equipment that you may have received as part of your Fios service.
When you bring the equipment to the store, make sure to bring all accessories and packaging that came with the equipment, as well as your original purchase receipt or other proof of purchase. The store will inspect the equipment to ensure that it is in good condition and that all accessories are included. If the equipment is in good condition, you will be refunded the purchase price in the same form of payment used to make the purchase.
It’s important to note that there may be fees associated with returning Verizon equipment, depending on the reason for the return. For example, if you are returning equipment that is still under contract or has a balance due, you may be charged an early termination fee or a device payment plan balance. Additionally, if the equipment is not in good condition or if any accessories are missing, you may be charged a restocking fee.
If you are unable to return the equipment to a Verizon store, you may also be able to return it by mail. To do so, call Verizon customer service at 1-800-922-0204 to request a return kit. Verizon will send you a kit that includes a return label and instructions on how to pack and ship the equipment. Once Verizon receives the returned equipment and confirms that it is in good condition, you will receive a refund in the same form of payment used to make the purchase.
If you have any questions or concerns about returning Verizon equipment, it’s best to contact Verizon customer service for assistance. They can help you determine the best way to return the equipment and answer any questions you may have about the return process, fees, or refunds.
Can I Return Accessories to Any Verizon Store?
Generally, you can return accessories to any Verizon store, but it’s always a good idea to check with the store beforehand to make sure they accept returns for the particular accessory you are returning. Different Verizon stores may have different policies regarding returns, so it’s best to confirm before making the trip.
When returning accessories to a Verizon store, make sure to bring your original receipt or packing slip, as well as the accessory in its original packaging and any other accessories or parts that came with it. The store may also ask for a valid form of ID to verify your identity.
Keep in mind that Verizon has a 14-day return policy for accessories, which means that you must return the accessory within 14 days of the purchase date to be eligible for a refund or exchange. If you exceed the 14-day window, you may be eligible for an exchange or store credit, but not a refund.
Additionally, some accessories may be subject to restocking fees, which can range from 10-50% of the purchase price, depending on the item. Make sure to check the return policy for the specific accessory you are returning to see if there are any restocking fees or other conditions that apply.
You can generally return accessories to any Verizon store, but it’s important to check with the store beforehand to confirm their policies and make sure you have all the necessary items for the return.
Can You Return Verizon Equipment Late?
It’s always best to return Verizon equipment as soon as possible after ending your service. Verizon typically requires that equipment be returned within 30 days of canceling your service to avoid any fees or charges.
If you are unable to return the equipment within this timeframe, you should contact Verizon customer service as soon as possible to explain your situation and ask for an extension. Depending on the circumstances, Verizon may be willing to extend the return period or waive any fees associated with late returns.
If you do not return the equipment within the specified timeframe or if the equipment is damaged or missing, you may be charged a fee or penalty. In some cases, Verizon may charge the full retail value of the equipment to your account if it is not returned or if it is returned in poor condition.
If you are experiencing difficulties returning the equipment, such as if you are having trouble locating it or if it was lost or stolen, it’s important to contact Verizon customer service right away. They may be able to help you locate the equipment or provide you with other options for returning it.
Overall, it’s best to return Verizon equipment as soon as possible to avoid any fees or penalties. If you have any questions or concerns about returning Verizon equipment, it’s best to contact Verizon customer service for assistance. They can help you understand your options and provide you with guidance on the return process.
Do I Need to Return My Verizon Remote?
If you are canceling your Verizon service or upgrading your equipment, you may be wondering if you need to return your Verizon remote. In most cases, you will need to return the remote along with your other equipment. Here are some things to keep in mind:
Check with Verizon: The best way to know for sure whether you need to return your remote is to check with Verizon directly. You can call customer service or visit a Verizon store to ask about their specific policies.
Check your agreement: If you signed a contract or agreement when you started your service with Verizon, it may outline what equipment you need to return when you cancel or upgrade. Check this agreement to see if it mentions the remote.
Check your return instructions: When you cancel or upgrade your service, Verizon will provide you with instructions for returning your equipment. These instructions should specify what equipment needs to be returned, including the remote.
In most cases, you will need to return your remote along with your other equipment, such as your set-top box and router. If you do need to return your remote, make sure to include it in the package with your other equipment and follow the instructions provided by Verizon. You may be required to use a prepaid shipping label or return the equipment to a specific location.
Returning your remote (and other equipment) on time and in good condition is important to avoid any additional fees or charges from Verizon. So make sure to follow the instructions carefully and keep track of any tracking information or confirmation emails you receive.
